Contact Us

Truefortune.games is committed to providing prompt and compliant customer support in accordance with Australian (AU) gambling regulations and international industry standards. This contact page is designed to ensure that all users, especially those accessing services within Australia, have clear, transparent, and reliable avenues to communicate with the truefortune.games support team for any operational, compliance, or dispute-related matters.

Contact Channels and Service Standards (OBSERVE -> EXPAND -> REFLECT)

Contact Form: The primary channel for communicating with truefortune.games. Users are encouraged to provide accurate contact details, including email/messenger information and a clear description of their request. This allows for efficient routing and response to all inquiries, in line with AU privacy and consumer protection standards.
Response Times: Truefortune.games commits to responding to all inquiries within one business day. However, for urgent matters, users may utilise real-time support channels (live chat or telephone) operating 24/7, reflecting industry best practices for Australian gambling operators.
Official Website and Data Processing: All support and communication services operate exclusively via truefortune.games. Data input through contact channels is handled in strict accordance with privacy obligations applicable in Australia, including safeguarding of personal and financial information.
Licensing and Legal Reference: Truefortune.games operates under eGaming/gambling license #8048/JAZ issued by the Government of Curacao, with validity prolonged to 2025. All user interactions and support channels are maintained with reference to this license and applicable AU laws.

Contact Form (Direct Submission, Data Security & Compliance)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

User Data Protection: Information provided via the above form-including personal identifiers and communication content-is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Personal data is exclusively used to facilitate legitimate support communications and is not shared with unauthorised third parties.
Operational Transparency: truefortune.games does not disclose executive, banking, legal, or investor contact channels publicly, aligning with international regulatory practice and AU security protection standards. Users are advised to communicate only via the contact form, official live chat, or directly published support channels to ensure authenticity and regulatory compliance.

Additional Support & Accessibility Provisions (AU-Standard Compliance, System 2 Analysis)

Live Chat and Telephone Support: truefortune.games maintains 24/7 live chat and phone support availability to address urgent matters, technical queries, or consumer protection concerns. Availability is specifically tailored to meet AU regulatory requirements for operational transparency and timely assistance. (Note: Direct phone numbers and addresses are not publicly listed due to privacy and security considerations; users should request such details via initial contact.)
Regulatory Queries and Licensing Information: For inquiries relating to legal compliance or licensing status (including verification of license #8048/JAZ and parent company information), users may request relevant documentation through the contact form. Truefortune.games prioritises lawful transparency and discloses such information upon verified request.
Dispute Resolution and Consumer Rights: In accordance with AU regulations, all users may raise formal complaints or request escalation of unresolved issues via the standard contact channels. If a satisfactory resolution is not achieved, users retain the right to elevate matters to the ACMA, AU Consumer Affairs, or other appropriate regulatory authorities. Details of complaint handling and escalation are provided on request and processed in accordance with applicable dispute resolution laws.
Accessibility Commitments: truefortune.games is committed to accessible digital communications for users with disabilities, in accordance with the Disability Discrimination Act 1992 (Cth). The contact form and all customer support processes are optimized for access via assistive technologies and alternative formats are made available on demand.

Regional Compliance Note: Australia's Interactive Gambling Act 2001 (Cth) and all associated codes of practice require gambling providers to maintain transparent, responsive, and secure user communication channels. truefortune.games enforces these standards by ensuring all support processes comply with current (2025-aligned) legal requirements, data handling obligations, and consumer protection standards for AU residents. All data regarding headquarters, legal address, or company registration is available upon legally justified request. For the avoidance of doubt, all dates, license references, and regulatory alignments herein are confirmed as valid through 2025.

Legal Disclaimers and Protective Clauses (Mandatory, System 2, CCoT-Compliant)

Gambling Legality and Eligibility: The services and support provided via truefortune.games are subject to AU law, and may only be accessed by users who are 18 years of age or older and who meet all regional eligibility requirements.
Data Use and Privacy: By contacting truefortune.games, users consent to the lawful collection, storage, and processing of personal information strictly for service provision, fraud prevention, and regulatory compliance, as stipulated under Australian law.
Non-Disclosure of Sensitive Corporate Data: truefortune.games, operated under SSC Entertainment N.V. and associated entities, does not publicly disclose internal contact or address data beyond what is legally mandated. This protects corporate integrity and user security in accordance with industry best practices.
Right to Amend and Update: truefortune.games reserves the right to amend contact processes, response times, and all regulatory provisions as required to maintain compliance with AU laws and international standards. Any changes will be effective immediately upon posting to truefortune.games and will be in effect through at least 2025.

Brand and Domain Usage Statement: All references to the brand and services herein pertain exclusively to truefortune.games. For inquiries outside this operational context, or to verify the authenticity of communications, users should refer only to the official domain or contact channels disclosed above.