Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between you (the "Player", "User", or "Account Holder") and truefortune (the "Operator" or "Casino"), operating via the domain truefortune.games. By accessing, registering, or using any part of the services provided on this website, you explicitly acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to any part of these Terms, you must immediately discontinue the use of our services. These Terms are effective as of January 1, 2025.

1. Definitions and Interpretation

To ensure clarity and avoid ambiguity throughout this agreement, the following terms shall have the specific meanings ascribed to them below:

"Account" refers to the personal user account created by a Player on truefortune.games to access the Services.
"Services" explicitly refers to all gaming, betting, and related software provided by the Operator through the Website.
"Website" refers to truefortune.games and any mobile applications or alternative domains utilized by truefortune.
"Bonus" means any promotional funds, free spins, or incentives credited to a Player's Account that are subject to specific wagering requirements before they can be withdrawn.
"Real Money" refers to funds deposited by the Player or winnings generated from such deposits, free of wagering restrictions.
"Force Majeure" refers to any event beyond the reasonable control of the Operator, including but not limited to natural disasters, war, acts of government, or catastrophic technical failures.

2. Account Registration and Eligibility

2.1. Eligibility Criteria

Access to truefortune is strictly limited to individuals who meet the following criteria. Failure to meet these criteria will result in immediate Account closure and forfeiture of funds:

Age Requirement: You must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater. We reserve the right to request proof of age at any stage.
Jurisdictional Compliance: You are solely responsible for ensuring that online gambling is legal in your jurisdiction of residence. While truefortune accepts clients from Australia, users are responsible for complying with local laws.
Single Account Policy: Only one Account is permitted per person, household, IP address, and device. Duplicate accounts will be closed, and any associated winnings will be voided.

2.2. Verification (KYC) Obligations

To comply with anti-money laundering (AML) regulations and licensing standards (License #8048/JAZ), truefortune mandates a rigorous "Know Your Customer" (KYC) procedure. You agree to provide accurate and current information during registration. The Operator reserves the right to request:

Government-issued photo identification (Passport, Driver's License).
Proof of address dated within the last three months (Utility bill, Bank statement).
Proof of payment ownership (photos of credit cards used, obscuring the middle digits).

2.3. Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. truefortune shall not be held liable for any unauthorized access to your Account resulting from your failure to secure your device or password. Any actions performed via your Account using your correct credentials will be considered valid and binding.

3. Betting and Gameplay Rules

3.1. General Betting Rules

By placing a bet on truefortune.games, you confirm that you understand the rules of the specific game. The following general rules apply:

Bet Acceptance: A bet is only considered valid once it has been accepted by our servers. If a communication failure occurs after a bet is placed but before the server accepts it, the bet is void.
Insufficient Funds: Bets will not be accepted if the Account balance is insufficient to cover the wager.
Game Malfunctions: In the event of a system error, software bug, or game malfunction, all bets and payouts related to that specific event shall be voided. The Operator's liability in such cases is strictly limited to the refund of the original wager.

3.2. Fair Play and Conduct

We maintain a zero-tolerance policy towards fraudulent activity and abusive behavior. This includes, but is not limited to:

Collusion: Acting in concert with other players to gain an unfair advantage.
Bot Usage: Using artificial intelligence or automated software to influence gameplay.
Abusive Language: Harassing staff or other players in live chat environments. Violations may result in chat bans or Account suspension.

4. Bonus Terms and Conditions

4.1. Bonus Activation and Wagering

Bonuses at truefortune are privileges offered to enhance the gaming experience. They are subject to strict terms:

Wagering Requirements: Unless otherwise stated, all Bonuses must be wagered a specific number of times (e.g., 30x or 40x) before funds can be transferred to the Real Money balance.
Game Contributions: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games may contribute significantly less or 0%. Please consult specific promotion terms.
Sticky vs. Non-Sticky: Certain bonuses may be "sticky" (non-cashable), meaning the bonus amount itself cannot be withdrawn, only the winnings generated from it.

4.2. Prohibited Bonus Practices

To prevent bonus abuse, the following actions are strictly prohibited while a Bonus is active:

Placing bets exceeding the maximum allowed bet limit (typically specified in the promotion) while wagering bonus funds.
"Bonus Hunting" or delaying game rounds (e.g., saving free spins) until after the wagering requirement has been met.
Using minimal risk strategies (e.g., covering both Red and Black in Roulette) solely to meet wagering requirements.

Violation of these terms will result in the confiscation of the Bonus and any associated winnings.

5. Payments and Withdrawals

5.1. Deposits

truefortune supports various deposit methods, including credit cards, e-wallets, and cryptocurrencies. By depositing, you confirm that the payment method belongs to you legally. We do not accept third-party deposits. All deposits must be wagered at least once (1x) before a withdrawal can be requested to comply with AML regulations.

5.2. Withdrawals and Processing

Withdrawal requests are subject to the following conditions:

Verification: No withdrawals will be processed until the Player's identity has been fully verified as per Section 2.2.
Processing Times: We aim to process withdrawal requests within 24-72 hours. However, external banking systems may add additional delays outside our control.
Limits: The Operator reserves the right to impose daily, weekly, and monthly withdrawal limits. Wins exceeding these limits may be paid out in installments.
Fees: While truefortune generally does not charge fees, we reserve the right to pass on administrative costs for excessive transactions or currency conversions.

5.3. Refunds

Refunds are generally not permitted once funds have been played. In cases of proven technical error where funds were deducted without gameplay, a refund claim must be submitted to support within 7 days of the incident.

6. Limitation of Liability

truefortune provides the Services on an "as is" and "as available" basis. The Operator makes no warranty that the Services will be uninterrupted, timely, or error-free.

6.1. Exclusions

To the maximum extent permitted by applicable law, the Operator shall not be liable for:

Losses arising from technical failures, system breakdowns, or poor internet connectivity on the Player's end.
Loss of data or funds resulting from cyber-attacks or unauthorized account access.
Any indirect, special, or consequential damages arising from the use of the Website.

6.2. Maximum Liability

In any event, the Operator's total liability to a Player for any specific incident shall not exceed the amount of the wager that gave rise to the dispute or the amount actually present in the Player's Account at the time of the dispute.

7. Intellectual Property Rights

All content on truefortune.games, including but not limited to text, graphics, logos, software, and audio, is the proprietary property of the Operator or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the content solely for personal, non-commercial entertainment. Any unauthorized reproduction, modification, or distribution of this content is strictly prohibited and may result in legal action.

8. Privacy and Data Protection

We are committed to protecting your personal data. All information collected during registration and gameplay is processed in strict accordance with our Privacy Policy. By agreeing to these Terms, you consent to the processing of your data for the purposes of account management, legal compliance, and service improvement.

9. Changes to Terms

truefortune reserves the right to amend, modify, or update these Terms at any time without prior individual notice. Significant changes will be communicated via email or a prominent notification on the Website. It is your responsibility to review these Terms periodically. Continued use of the Services following any amendments constitutes your acceptance of the new Terms. If you do not agree with the changes, you must cease using the Website and close your Account.

10. Termination and Suspension

10.1. Voluntary Termination

You may close your Account at any time by contacting Customer Support. Any withdrawable balance remaining in the Account will be returned to you, subject to the deduction of relevant withdrawal fees.

10.2. Involuntary Termination

The Operator reserves the right to suspend or terminate your Account immediately and without prior notice if:

You breach any provision of these Terms.
We suspect you are involved in illegal activity, fraud, or money laundering.
You use abusive language towards staff or other players.
You become bankrupt or subject to insolvency proceedings.

In cases of breach involving fraud or bonus abuse, the Operator retains the right to confiscate all funds in the Account.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Curacao. Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall be settled by the competent courts of Curacao. This applies regardless of the user's location, including users accessing the site from Australia.

The Operator operates under License #8048/JAZ, issued by the Government of Curacao.

12. Contact Information

For any inquiries, complaints, or legal notices, please contact our support team. We operate 24/7 to assist you.

Website: https://truefortune.games
Primary Contact: Jackson Smith
Support Email: [email protected]
License Information: #8048/JAZ (Curacao)