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Responsible Gaming

Responsible gaming at truefortune.games is founded on the principle that gambling should always be approached as a conscious form of entertainment, not a means of income. We are committed to supporting players in making informed decisions, offering access to comprehensive tools and resources that empower self-control and risk management. truefortune.games will provide dedicated assistance to any player seeking support or guidance regarding their gaming behavior.

Risk Awareness

OBSERVE: Recognizing the early warning signs of problematic gambling is essential for every player. Australian regulations require operators to inform customers about these risks and support harm minimization.

EXPAND: Signs of excessive or compulsive gambling may include:

  • Betting more frequently or with higher amounts than originally intended.
  • Consistently thinking about gambling outside of play sessions.
  • Failing to meet work, study, or family obligations due to gambling activities.
  • Borrowing money or selling possessions to fund gambling.
  • Lying about gambling time or amounts to others.
  • Chasing losses by returning to play immediately after a loss.

Self-awareness is central to maintaining responsible play. Below is a quick self-assessment to help you evaluate your gambling behavior:

  • Do you ever gamble to escape problems, stress, or negative emotions?
  • Have you tried unsuccessfully to reduce, control, or stop gambling?
  • Has anyone expressed concern about your gambling habits?
  • Do you feel irritable or restless when not gambling?
  • Has gambling caused you financial hardship or relationship issues?

REFLECT: If you answered 'yes' to any of these statements, we recommend taking proactive steps by utilizing our responsible gaming tools, seeking support, or contacting our team for confidential assistance. Your well-being is a priority under all relevant Australian consumer protection laws.

Limits & Tools

OBSERVE: In strict adherence to AU gambling safety requirements, truefortune.games provides configurable self-limitation features to every registered player.

Setting Deposit Limits

  1. Access Your Account: Log in to your truefortune.games profile and navigate to the 'Responsible Gaming' tab within your account dashboard.
  2. Choose a Limit: Specify your daily, weekly, or monthly deposit maximums by entering the desired amounts into the relevant fields. You may adjust or decrease your limit at any time.
  3. Confirm Changes: Save your updated limits. Increased limits become effective after a 24-hour cooling-off period, while decreases apply immediately, in compliance with AU industry standards and reducing immediate risk escalation.

Session Timers & Time-Out

  1. Session Monitoring: Activate a session timer in your 'Responsible Gaming' settings to receive alerts as you reach chosen play durations (e.g., 1 hour, 2 hours, etc.).
  2. Taking a Break ('Time-Out'): Use the 'Time-Out' function in your dashboard to initiate a temporary break, selectable between 24 and 72 hours. During this period, all gambling functions are suspended, further access is restricted, and you are protected from promotional communications, in alignment with best practices under Australian code of conduct.

REFLECT: Utilizing these tools is your right and responsibility. truefortune.games encourages all players to set personal limits as a primary step in practicing safe and enjoyable gaming.

Self-Exclusion

OBSERVE: If you require stronger intervention, truefortune.games allows self-exclusion in strict compliance with AU regulatory provisions and best practices for player protection.

How to Request Temporary or Permanent Self-Exclusion

  1. Locate the Option: Visit the 'Responsible Gaming' section in your account dashboard and select 'Self-Exclusion.'
  2. Choose a Period: Select your preferred exclusion duration: from a minimum of 6 months up to a permanent, lifetime exclusion. The period is clearly displayed before confirmation.
  3. Confirm Your Decision: Carefully read the terms and confirm your intention. You will be prompted to re-enter your password to prevent accidental activation.
  4. Receive Confirmation: You will receive a confirmation notice via e-mail (as registered on truefortune.games).
  5. Contact Support if Needed: For assistance, please reach out to our support team using contact information at the bottom of this page.

Consequences of Self-Exclusion

  • You will not be able to log in, deposit, play, or access your truefortune.games account during the self-exclusion period.
  • Your remaining balance will be handled per the site's Terms and Conditions. Withdrawal of available funds is possible by contacting support, subject to identity verification and compliance procedures.
  • All promotional offers and communications will be suspended immediately upon activation of self-exclusion.
  • Reactivation of the account is strictly prohibited until the preselected exclusion period has ended; permanent exclusions are irreversible (in accordance with AU best practice and Curacao license conditions, as applicable).

REFLECT: Self-exclusion is an essential harm minimization tool, designed to protect player welfare and comply with industry and regional regulatory standards.

Support Resources

OBSERVE: truefortune.games is committed to facilitating direct access to reputable local, national, and international help organizations.

  • GAMCARE (UK & International): Offers guidance, advice, and confidential support for anyone affected by gambling problems. Website: https://www.gamcare.org.uk. Phone (UK): 0808 8020 133. International support via web chat and e-mail.
  • Gambling Help Online (Australia): 24/7 confidential online counseling for Australians. Website: https://www.gamblinghelponline.org.au. Free Helpline: 1800 858 858. E-mail and live chat support.
  • Gamblers Anonymous: Peer-led support and recovery groups for individuals struggling with gambling. Website: https://www.gamblersanonymous.org.au.
  • Beyond Blue (AU): Focused on mental health challenges including gambling-related distress or depression. Website: https://www.beyondblue.org.au. Helpline: 1300 22 4636.
  • National Gambling Helpline (Europe): European-wide assistance, phone and webchat via https://www.gamblingtherapy.org.

REFLECT: Engaging with support services is confidential, non-judgemental, and often a first vital step towards regaining control.

Help for Family

OBSERVE: Relatives and close friends may observe gambling harm before the individual themselves, and their role in support can be significant.

Supporting a Loved One

  • Choose Gentle Dialogue: When addressing concerns, focus on expressing your observations calmly rather than making accusations. Listen without judgment.
  • Promote Professional Help: Encourage the affected person to consult a counselor or support group leader specialized in gambling issues.
  • Seek Peer Support: Access dedicated family forums or online chats such as:
  • Plan Next Steps: It is often beneficial to consult a professional psychotherapist or helpline for strategic advice. Immediate support can be accessed via helplines outlined above.

REFLECT: truefortune.games recognizes the vital importance of family engagement and offers resources and guidance for anyone affected by a loved one's gambling.

Operator's Commitment

OBSERVE: truefortune.games undertakes proactive, risk-based monitoring and intervention in accordance with all legal and regulatory requirements under Australian consumer protection, and in line with Curacao license obligations (as clarified to 2025).

Internal Risk-Check Procedures

  • Behavior Analysis: Automated systems continuously review gameplay patterns for signs of harmful behavior, such as abrupt deposit increases, repeated failed deposits, or extended sessions without breaks.
  • Warning Messages: If potential risk patterns are detected, the system will display on-site warnings reminding players of available self-control tools and suggesting a review of current play habits.
  • Proactive Contact: Where elevated risk is identified (based on frequency, amount, or third-party reports), player support may initiate direct and confidential outreach via e-mail or in-account messaging, in full compliance with AU privacy regulations. Support may recommend self-limitation, independent counseling, or temporary suspension following risk assessment.
  • Data Protection: All interventions are performed with strict adherence to data privacy and confidentiality requirements, ensuring user rights per applicable law and licensing conditions.

REFLECT: These measures reinforce truefortune.games' ongoing duty of care and regulatory compliance, supporting responsible play and timely harm prevention.

Updates

OBSERVE: truefortune.games maintains continuous review of its responsible gaming protocols to reflect updated regulations and emerging industry standards, especially as they apply in Australia in 2025.

  • Notification Channels: Players will be informed of any significant changes to responsible gambling policies and tools via:
    • Direct e-mail to the registered address on the truefortune.games account;
    • Prominent notifications or banners within the user dashboard and on the responsible gaming page;
    • Summary of recent updates at the beginning of this section.
  • Last Update: This page was last reviewed and updated on 12 March 2025.

REFLECT: truefortune.games encourages all patrons to review this page regularly to stay informed about available measures and any policy amendments.

Contact & Feedback

OBSERVE: For all inquiries, feedback, or requests related to responsible gaming, players and families are encouraged to use the resources below. truefortune.games is dedicated to timely and confidential response in accordance with service standards and regulatory obligations.

Responsible Gaming Feedback & Support Request


REFLECT: All communication is treated confidentially and in accordance with applicable Australian and international privacy regulations.